Back in 2002, Dr Kevin Ong founded The Dentist @Orchard with the motivation to provide affordable dental care in the heart of Orchard Road. Fast forward 20 years, Dr Ong has touched the lives of many patients with his personalised and highly unique treatment process- Smiledesign.
Through Smiledesign, Dr Ong’s patients are guaranteed a finished product that is DESIGNED for THEM- not a cookie cutter template that is supposedly aesthetically “ideal”. Smiledesign hopes to help patients understand and uncover what they actually want their smile to look like, not what they think they want! With a heart that is committed to serve, Dr Ong believes that the best dentist in the world possesses more than just mere technical skills, but rather someone who cares about their patients passionately.
Want to find out more? Read this exclusive interview with Dr Kevin Ong, winner of the 2020 DXD10 Trusted Reviews Award, to hear his story.
1. What about The Dentist@Orchard excites you?
We love seeing and hearing about how our patients’ lives have been so radically transformed after the Smiledesign process.
2. Tell us more about The Dentist@Orchard and what you specialise in
We specialise in Smiledesign, where we use normal dental procedures such as Dental Veneers, Crowns, etc to transform our patients smiles quickly and comfortably. The Dentist@Orchard was established in 2002 to provide affordable dental care in the heart of Orchard Road.
3. Do you have a particular ideology you adhere to in your dental practice?
Our philosophy is that every smile should be individually custom designed. Our goal is to help patients understand what they actually want their smile to look like, not what they think they want! (And although it sounds similar, they are in fact very different!)
4. What do you think is the “X-factor” as a Dentist?
The best dentist in the world is not the dentist with the best knowledge nor the dentist with the best technical skills. The best dentist in the world is one that cares for his/her patients passionately .If they care enough, they will make sure that their skills are up to scratch and their knowledge is up-to-date.
Patients make the decision to trust their dentist- they allow them to perform very intimate and potentially painful procedures in their mouths. The trust they have to place in the dentist is immense. I feel that it is my utmost privilege that my patients allow me to treat them, not their privilege to see me!
5. Tell us more about your Patient Journey at The Dentist@Orchard
During the first consultation, we discuss their goals with them and help them to better understand all their options. We feel that it is important for them to understand the benefits and limitations of each procedure before deciding which to proceed with.
After which, we are able to mock up a temporary design into their mouth. Each design is hand sculpted by myself and can be easily adjusted to the patient’s satisfaction. After manufacturing, the final fittings are then bonded to the patient’s teeth, followed by any adjustments and a good cleaning!
Even after the final fittings, we are still able to make adjustments at no extra charge (even if it takes a few extra visits). A subtle adjustment can transform the look of the smile.
6. What do you think distinguishes you from other Dental Practices?
The sheer volume of Dental Veneers that we do, and have done. We have treated over 1000 patients for Smiledesign since 2002, doing over 7,800 Veneers as of 2019.
7. Are there any innovative Dental treatments you would like to share about?
Smiledesign, although using only normal dental technologies, is our unique process for designing smiles for our patients’ and allowing them to be involved throughout the treatment.
It allows us to make sure we are able to get as close as we can to that “Optimal Smile”. We never say a “Perfect Smile” because honestly.. we do not know what a “Perfect Smile” would look like!
8. What does Patient Care mean to you?
Patient Care is about treating the patient as a person, not just a set of teeth! We take our time to get to know our patients, and many of them become our good friends after years of treatment! Our patients’ bring their children to our clinic from a very young age. After 0-15 years when they are all grown up, they still call me Uncle Kevin!
9. What is the most satisfying thing after a long day at your The Dentist@Orchard?
It is wonderful for me to leave the clinic tired but with a wonderful sense of having helped so many of our patients with a job well done!
About Dr Ong
Dr Kevin Ong graduated from the National University of Singapore in 1985. Upon graduating, he gained his experience working in both government and private practice in Singapore. Having spent 10 years in private practice in London, Dr Ong returned to Singapore and founded The Dentist@Orchard in 2001.
On top of general dentistry procedures, The Dentist@Orchard has developed a reputation in aesthetic dentistry. Dr Ong developed Smiledesign, a procedure to custom design smiles for his patients. Aesthetic procedures include teeth whitening, dental crowns and veneers. In his practice, Dr Ong places great importance in keeping up-to-date with the latest equipment and high-quality materials for all his treatments. Check out Dr Kevin Ong’s reviews here.
What is DXD10 Trusted Review about?
DXD10 Trusted Reviews Award is awarded to physicians who are consistently highly rated. This is determined by compiling and analyzing thousands of ratings and reviews of patients from across Singapore and South East Asia.
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